At DigiFlow AI ("Company," "we," "our," or "us") your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our website, services, and products, including our CRM platform, AI voice and text agents, community platforms, and events (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
DigiFlow AI is a joint venture between Michael Waite and Keisha Davis.
1. Information We Collect
Personal Information: Information you provide directly, such as your name, email address, phone number, business name, payment details, and other identifying information you submit through forms, calls, bookings, or our community platforms.
Usage Data: Information about your interaction with our Services, such as IP address, browser type, device type, pages visited, and time spent on our website or platform.
Communications Data: Records of calls, texts, emails, and chat conversations you have with us or with our AI agents, including call recordings and transcripts where applicable.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, tracking links, and other technologies to enhance your experience and measure marketing performance.
2. How We Use Your Information
●To provide, operate, and maintain our Services.
●To process transactions and send you confirmations and invoices.
●To follow up on inquiries, bookings, and demo requests, including through automated calls, texts, and emails.
●To improve and personalize your experience with our Services.
●To send promotional communications and updates.
●To comply with legal obligations and enforce our terms and policies.
3. SMS and Text Messaging Communications
By providing your phone number and opting in, you consent to receive text messages from DigiFlow AI, including appointment reminders, follow-up messages, and promotional offers. Message frequency varies. Message and data rates may apply.
Consent to receive text messages is never a condition of purchase. You can opt out of text messages at any time by replying STOP to any message, and you can request help by replying HELP. We do not sell or share your mobile opt-in information with third parties for their own marketing purposes.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
●With service providers who assist us in delivering our Services, including our CRM and automation platform, payment processor, video conferencing provider, and community platforms.
●When required by law or to comply with legal obligations.
●To protect our rights, property, or safety, and that of our users or others.
●With your consent or at your direction.
5. Your Choices
Access and Correction: You can request access to the personal information we hold about you and request corrections if necessary.
Opt-Out: You can opt out of receiving promotional communications by following the instructions in those communications or by contacting us directly.
Cookies: You can adjust your browser settings to refuse cookies, although some features of our Services may not function properly as a result.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage can be guaranteed to be 100% secure.
7. Third-Party Services
Our Services rely on third-party providers to operate, including our CRM and automation platform, payment processing, video conferencing, and community hosting platforms. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their practices. We encourage you to read their privacy policies.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our Services after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
